At Minutes Solutions, every set of minutes is prepared and edited by our professional team. When you need a change, the steps below help us make the updates as quickly as possible and with minimal back-and-forth.
How to submit a request
- Send all of your changes in one email to operations@minutessolutions.com. If more than one member of your group has edits, please send them all together, rather than separately. This is the single biggest thing you can do to speed up your request.
- Send your minutes back as a Word document. We cannot work with formats such as .pages. Use Track Changes in the document or put them in comment boxes. This lets us see exactly what you need.
- Alternatively, you can list your requested changes in an email. Handwritten requests are too difficult for us to process effectively and will not be accepted.
- Be specific. Tell us clearly what you would like changed. If we need to follow up for missing details, your request will take longer to complete.
What we can and cannot change
Minutes are a formal record of what happened during the meeting. We are glad to correct errors, add detail, incorporate responses to our comment boxes, and adjust wording.
We cannot add information that did not form part of the meeting, such as updates or decisions made after the meeting closed. If you are unsure what belongs, just ask, and we will guide you.
Turnaround
Most requests are completed and returned within two to three business days.
If your request is more involved, for example, a substantial rewrite or a change that requires the original minute taker, we will give you a specific completion date within one business day, so you always know when to expect your revised set. If anything changes, we will let you know.
If you need your minutes by a specific date, tell us the date and we will do our best to get them back to you by then.
Fees
One round of revisions requested within 60 days of delivery of your minutes is included. Additional rounds, or requests made after 60 days, are subject to a fee of $25 per round.
Where no meeting material was provided to us in advance, a revision request for that set will be subject to a $25 fee.
A quick checklist before you send
- All edits gathered and sent together to operations@minutessolutions.com.
- Minutes attached as a Word document, with changes tracked or noted in the comment boxes. Listing changes in the body of an email is also acceptable.
- Anything time-sensitive flagged, with the date you need it by.
Following these steps will help us complete your requested changes accurately and return your revised minutes as quickly as possible. Thank you.