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The President’s Report: Informing, Educating, and Building Trust

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The President’s Report: Informing, Educating, and Building Trust

Posted on by Wendu Ejim

The Annual General Meeting (AGM) is a major event for condominium corporations. Not only is it where owners elect board members, gain insight into the corporation’s financial health, and discuss key issues affecting their community – it’s also a chance to connect. At the center of the AGM is the President’s Report—a presentation designed to provide transparency, educate owners, and foster trust. 

To be effective, the President’s Report must share important updates and address the unique needs of a diverse audience. Let’s explore what makes a great President’s Report, as well as strategies to ensure it achieves its purpose.

Understanding Your Audience 

In condominium communities, owners often have varied backgrounds, differing levels of familiarity with the topics presented at an AGM, and unique expectations. Some owners may have a strong business background and grasp complex information quickly, while others may require simpler, more accessible explanations. Regardless of their backgrounds, owners all have one thing in common: a connection to their community.

To effectively engage such a mixed audience, the President’s Report must: 

  • Simplify Complex Concepts: Use clear, concise language and visuals to make financial updates or legal explanations easier to understand. Avoid industry-based jargon whenever possible and opt for more generic, easily understood terms.
  • Balance Information: Avoid overwhelming slides with too much data, but provide enough context to guide owners to the conclusion. Too little data can suggest information is hidden or missing, so be sure to present a well-rounded view.
  • Engage All Owners: Find a middle ground that informs and educates without alienating segments of the audience. While owners may come from vastly different backgrounds, ensuring the President’s Report speaks to the entire community means leaving people with a feeling of belonging and importance.

The Purpose of the President’s Report 

The President’s Report is a structured update provided by the board president during the AGM. It offers a snapshot of the condominium’s accomplishments, challenges, and priorities. Unlike detailed financial statements or operational reviews, this report is a high-level overview with three key objectives: 

1. Informing Owners
Owners must leave the AGM with a clear understanding of the corporation’s performance, key projects, and financial health. Highlighting completed initiatives, cost-saving measures, and areas of progress builds confidence and demonstrates accountability. 

2. Educating the Community 
AGMs are an opportunity to bridge knowledge gaps, helping owners better understand their roles, the board’s responsibilities, and the value of decisions, such as negotiating a bulk service agreement or highlighting the reasons for implementing a Standard Unit By-law. 

3. Building Trust 
A transparent report that balances successes and challenges fosters trust between the board and owners. Showing how the board has addressed, or plans to resolve ongoing issues reassures owners that their interests are prioritized. 

Elements of an Effective President’s Report 

A well-crafted President’s Report typically includes: 

Opening Remarks: A welcoming tone and acknowledgment of contributors sets a positive and inclusive stage for the meeting. 

Year-in-Review: Highlights of the past year’s accomplishments and milestones, including project completions or improvements, give the audience the opportunity to understand what their Board has achieved on their behalf over the year.

Challenges and Resolutions: Honest updates on unresolved issues, delays, or financial difficulties, paired with plans for resolution, help build trust and confidence in the Board. 

Future Goals: An overview of upcoming initiatives and strategies to address ongoing concerns or enhance the community gives owners a clear picture of the direction of their Board. 

Recognition: Acknowledging the efforts of staff, board members, and volunteers fosters goodwill and encourages continued involvement. 

The Risks of a Poorly Prepared Report 

A weak President’s Report can have unintended consequences, such as: 

Eroding Trust: Omitting challenges or presenting vague information can leave owners feeling excluded or skeptical. 

Missed Engagement Opportunities: A lack of meaningful updates or positive messaging can fail to inspire community involvement. 

Perceived Lack of Leadership: Disorganization or excessive length may create an impression of unpreparedness. 

Tips for Delivering an Engaging Report 

  1. Start Strong: Begin with a clear purpose and connect with your audience. Explain why the report matters and how it reflects the board’s work over the past year. 
  1. Use Visuals Strategically: Slides with charts, graphs, or photos can simplify complex topics like financial summaries or completed projects. Avoid overcrowding slides—focus on key points. 
  1. Be Honest and Transparent: Transparency builds trust. Acknowledge challenges, but emphasize how the board is addressing them and outline steps for improvement. 
  1. Keep It Concise: Avoid lengthy presentations. Focus on the most important updates and save deeper discussions for Q&A sessions. 
  1. Tailor the Report to Evolve Over Time: The presentation can be streamlined as owners become more familiar with the information. Reducing the length and complexity of reports over time reflects a growing base of informed and engaged owners. 
  1. Educate and Empower: Include content that helps owners understand their rights and responsibilities. For example, explain board decisions or legal requirements in simple terms to ensure clarity. 
  1. Practice Your Delivery: Reading the report out loud before the meeting helps identify awkward phrasing and ensures a confident presentation.

Why the President’s Report Matters 

When delivered effectively, the President’s Report achieves much more than ticking off an agenda item. It reassures owners that their board is competent, transparent, and aligned with their community’s needs. It fosters engagement by making complex topics accessible and helps the community understand the broader value of their condominium corporation’s efforts.  

By focusing on clarity, transparency, and engagement, boards can use the President’s Report to bridge gaps between themselves and their communities, ensuring everyone leaves the AGM informed, reassured, and aligned on the community’s goals. 

An effective President’s Report evolves with time, reflecting the growing knowledge of the community and the board’s ongoing commitment to accountability and excellence. With thoughtful preparation and delivery, the President’s Report can lay the foundation for a stronger, more connected condominium community.

master your next Ontario condo AGM

How to Master Ontario Condo AGMs: From Compliance to Community Building

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How to Master Ontario Condo AGMs: From Compliance to Community Building

Posted on by Wendu Ejim

Annual General Meetings (AGMs) are one of the most important events in the annual calendar of an Ontario condominium corporation. AGMs are where owners review financial statements, elect board members, and hear updates about their property. Yet, for all their importance, AGMs can be tricky to execute smoothly. Done well, an AGM can inspire confidence and foster a sense of community. Done poorly, it risks becoming a breeding ground for distrust and frustrated, unhappy owners. If you’ve ever felt the weight of getting it just right, you’re not alone. But the good news is thaat running a great AGM isn’t about perfection—it’s about preparation.

We’ve put together a detailed guide to organizing an efficient AGM that’s not just compliant with Ontario’s Condominium Act but acts as a vehicle for engaging your community.

Start Strong by Nailing the Notification Process

The first and most critical step to a successful AGM is ensuring owners are properly informed and engaged. Ontario’s Condominium Act, 1998 mandates a two-step notification process. First, a preliminary notice of meeting must be sent out at least 20 days before the notice of meeting. This initial notice informs owners of the meeting’s date and purpose and invites them to submit items for the agenda or candidacies for the board. The notice of meeting, containing all the finalized meeting details, must follow at least 15 days before the AGM. We suggest sending the notice of meeting 20–25 days ahead of the AGM to give owners additional time to prepare by reviewing materials and submitting proxies. Remember, clear and timely communication sets the tone for the entire AGM.

Your AGM notice package should include:

  • The date, time, and location (or virtual meeting access details).
  • A proxy form to allow owners to delegate their voting rights.
  • Key documents like the auditor’s report, financial statements, and the motions up for vote.
  • Bios and platforms for candidates running for the board (if applicable).

Thanks to amendments to the Condo Act made permanent by Bill 91, you can send notices by e-mail. This method is not only faster but can also increase engagement, especially if paired with reminders closer to the meeting date. You can also host a pre-meeting Q&A session a week before the AGM to allow owners to raise questions early and reduce disruptions during the meeting.

Overcoming the Struggle of Achieving Quorum

Quorum is the silent antagonist of AGMs everywhere. For Ontario condominiums, quorum—the minimum number of owners required to proceed with the meeting—is 25% of units. Achieving quorum can be one of the biggest hurdles boards face, especially in larger buildings where owner engagement may be low.

Here are some suggestions to boost turnout:

  • Collect Proxies Early: Encourage owners to submit proxies as soon as they receive the notice. Distribute clear proxy instructions with the meeting notice and follow up with reminders through e-mail, your community portal, or physical flyers.
  • Offer Incentives: Make the meeting more appealing by providing light refreshments for in-person AGMs or offering small incentives like door prizes or raffles for those who attend virtually or submit proxies.
  • Knock on Doors: For condominiums with historically low turnout, consider creative outreach efforts like door-to-door reminders or casual pre-AGM chats to build interest and foster community involvement.
  • Consider the Time of Year: Timing also plays a role. Spring and fall tend to be the busiest times for AGMs, so schedule early and secure your quorum-building strategies well in advance.
Choosing the Right Venue or Technology

Your choice of venue or platform can seriously impact the AGM experience. For in-person meetings, book a space that is:

  • Accessible to all owners, including those with mobility challenges.
  • Sized to comfortably fit your expected turnout (don’t forget a bit of wiggle room for latecomers).
  • Conveniently located for the majority of owners.

If you choose to offer refreshments, keep it simple. Items like coffee, tea, and snacks are easy and cost-effective. While not required, this small gesture can make a big difference in creating a welcoming environment for members of the community, especially newcomers.

For virtual or hybrid AGMs, technology is key. Use a reliable video conferencing platform that supports real-time interaction and electronic voting, such as Zoom or GetQuorum. Test your setup well in advance—from the platform to the microphones, cameras, and screen sharing. Make sure to include clear login instructions with your notice to ensure owners can join easily.

Managing the Flow of the Meeting

Ever wonder why some AGMs feel seamless while others drag on for hours? It’s all about flow—and preparation. Ontario condominium AGMs generally follow this structure:

  1. Call to Order: Confirm quorum and officially begin. Use this moment to set expectations for timing and decorum.
  2. Approval of Previous Minutes: Review and vote to approve the minutes from the prior AGM.
  3. President’s Report: Share highlights and challenges from the past year. Incorporate visuals, like slides or graphs, to keep owners engaged.
  4. Financial Overview: The auditor presents the financial statements and answers questions. Visual aids and clear summaries make these complex documents easier to digest.
  5. Elections: Arguably the most anticipated (and sometimes contentious) part of the meeting. Share candidate bios in advance and use pre-set polling questions if voting is electronic.
  6. Public Comments: Open the floor to owners’ questions and concerns. Set ground rules early, limit speaking times, and recap key takeaways after each major topic to maintain focus.
  7. Adjournment: Close the meeting officially and thank the participants. End with a reminder about follow-up materials, like post-meeting summaries or updates.

Minute-taking during this process is essential. Accurate minutes are a legal requirement and serve as the official record for decisions, capturing key points like quorum confirmation, motions, and voting results. A professional minute taker is a worthwhile investment that allows the Board to ensure objectivity and completeness.

Handling Public Comments and Difficult Owners

The public comments section can be the most unpredictable part of an AGM. While it’s important to provide owners with a platform to voice concerns, this segment can easily derail without proper management. Here’s how to keep things civil when tensions run high:

  • Set Ground Rules: Establish rules at the start of the meeting, such as time limits for comments, and remind owners to keep questions relevant and respectful.
  • Use a Moderator: A neutral party—like a meeting moderator—can help manage time and keep discussions on track.
  • Address Disruptions Calmly: If an owner becomes disruptive, acknowledge their frustration but stay firm and remind them of the need for order. Offer to address complex issues privately after the meeting to avoid derailing the agenda.

For particularly contentious topics, consider inviting a third-party expert, such as a lawyer or consultant, to provide objective insights. Their presence can defuse conflict and lend credibility to your responses. Remember, transparency builds trust. When you’re fielding tough questions, the act of listening—and responding thoughtfully—goes a long way.

Following Up After the Meeting

Your AGM isn’t over when the meeting adjourns. Following up effectively is just as important:

  • Share a Summary: Distribute a recap of key decisions, including voting results, within a week of the AGM.
  • Owner Survey: Ask for feedback on how the meeting went and what could be improved next time.
  • Action Plan: Ensure all resolutions and next steps are acted on promptly. Have a clear and transparent dispute resolution process in place for post-meeting grievances.
  • If you held a virtual AGM, consider sharing a password-protected recording for owners who couldn’t attend.
Final Tips for Success

Think of preparation as a safety net: Start planning your AGM months in advance. Secure the venue or virtual platform, gather documents for distribution, and confirm attendance with your board members and key stakeholders. Ensure your professional minute-taking service is reserved well in advance to ensure availability and be sure to provide them with whatever documents they require. On the day of the AGM, arrive early (or log in early) to troubleshoot any potential hiccups.

For virtual and hybrid meetings, assign someone to act as tech support to resolve any issues quickly and minimize disruptions during the meeting. If there are glitches, you’ll want someone ready to step in while you focus on the meeting itself.

Check your by-laws for rules relating to quorum thresholds or meeting formats. Consider providing materials in multiple languages or arranging for a translator if you are in a diverse community. By combining thorough preparation, clear communication, and proactive problem-solving, you can transform your AGM from a routine obligation into a cornerstone event for your condominium.

Lastly, lean into the details, and don’t forget to add that welcoming cup of coffee or perfectly timed online poll—it’s the little things that make a big difference.

The Importance of Accurate Records for Community Associations

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The Importance of Accurate Records for Community Associations

Posted on by Wendu Ejim

Most community managers and volunteer directors do not become involved in the industry because they are excited about maintaining complete and accurate records of condominiums and homeowner’s associations (HOAs). However, despite the tedious and time-consuming nature of proper record keeping for community associations, its importance can’t be understated.

Without accurate records, community associations are not only at risk of damaging consequences but also, they can never live up to their full potential. Good records provide the context needed to make informed decisions, protect stakeholders,  establish compliance, and enable the efficient operation of condominiums and HOAs.

Why Records Matter: Building a Foundation of Trust and Efficiency

Effective records provide a reliable institutional memory for associations, ensuring that every key decision, financial record, and action taken is documented and accessible. They establish a transparent history, showing residents, auditors, and legal entities alike that the association is accountable and compliant with regulations.

Community association boards typically experience frequent turnover and the regulatory environment is only becoming more complex. Given these challenges,  robust records help maintain continuity, support decision-making, and serve as a vital resource for new board members or community managers.

The Risks of Inadequate Recordkeeping

When records are disorganized or incomplete, community associations can be affected in both obvious and surprising ways. Here are the critical areas where associations face real consequences if records fall short:

1. Loss of Corporate History and Knowledge

Relying on the memory of board members or managers for past decisions is unreliable and unsustainable, especially given frequent board turnover. When decisions aren’t properly documented, crucial knowledge is lost, leading to confusion, poor continuity, and difficulty understanding past actions. This knowledge gap can impair strategic planning, slow down projects, and lead to decisions being revisited repeatedly.

2. Increased Legal and Financial Exposure

Inadequate records can create serious problems for board members, especially when it comes to legal or financial scrutiny. Community associations are required by law to maintain thorough and accurate documentation, and if they come up short, the consequences can be costly. Without the right records, an association or manager can face fines, sanctions, or even lose footing in a legal dispute. Imagine needing to produce key documents during an audit or in response to a homeowner’s request—if those records aren’t accessible or complete, it can lead to penalties that take a direct toll on the community’s budget and overall resources. This is why maintaining accurate records is more than just a good habit; it’s essential protection for your community’s future.

3. Reduced Efficiency and Productivity

Without an efficient system, community managers may spend hours searching for records, reducing productivity and delaying responses to resident inquiries or other essential tasks. Employees spend too much time in their workweek searching for lost documents—time that could otherwise be dedicated to supporting the community. Disorganized records drain valuable resources and complicate otherwise simple operations, impacting the overall effectiveness of management.

4. Delayed or Incomplete Responses in Critical Situations

In emergencies—such as natural disasters, sudden legal inquiries, or urgent resident concerns—rapid access to accurate records is essential. A lack of properly organized records can slow response times, impacting the association’s ability to act promptly and protect the community. Similarly, delays in accessing or sharing records during audits or legal matters can put the association at risk, straining credibility and accountability.

The Role of Accurate Minutes: Safeguarding Decisions and Actions

Meeting minutes are some of the most valuable records an association has. Done right, they give a clear, straightforward picture of what decisions were made, what actions were agreed upon, and who’s responsible for what. Think of them as the community’s official record book—not a transcript of every word, but a smart summary of the essential points. Good minutes keep everyone on the same page, make follow-up easier, and offer a credible record if questions or disputes arise.

They should capture what was done—not necessarily who said what—to keep the focus on outcomes rather than individual commentary. This approach helps reduce liability and maintains a clear, objective record that boards can rely on for years to come.

Minutes should always:

– Document attendance, motions, votes, and decisions

– Avoid personal commentary or subjective opinions

– Clearly state any assigned action items or next steps

Poorly kept minutes expose managers, directors, and communities to unnecessary risk. In the event of a dispute, missing records or meeting minutes that don’t provide just the right amount of context can weaken a community’s position.

Best Practices for a Reliable Recordkeeping System

Associations can mitigate risks by establishing a recordkeeping system that prioritizes accuracy, accessibility, and regulatory compliance. Here are key practices to keep in mind:

– Implement a Clear Retention Policy: Associations should have a structured policy that outlines the specific retention periods for each type of document, from financial statements to meeting minutes. Local laws and community specific rules often mandate these periods, so it’s essential to consult legal standards and governing documents.

– Invest in Digital Recordkeeping: Digital storage allows for efficient organization and retrieval, reduces physical storage needs, and makes it easier to share information with residents or auditors. When using digital systems, ensure all files are backed up regularly and access is password-protected to maintain security.

– Conduct Routine Audits of Records: Regularly reviewing records helps identify any gaps, errors, or areas where documentation may be missing. Routine audits ensure that all documentation is complete and up to date, preparing the association for any record requests or legal needs that arise.

– Engage Professional Minute-Taking Services: For critical records such as meeting minutes, professional minute-taking services ensure impartial, precise documentation aligned with industry standards and maintain consistency in recordkeeping. This extra layer of accuracy ensures that minutes reflect actions taken without bias or unnecessary detail, which can prevent potential liability issues.

Protecting Your Community Through Better Recordkeeping

Poor recordkeeping can lead to real challenges that ripple through a community association, affecting everything from legal protection to financial health and everyday operations. By putting strong recordkeeping practices in place, investing in systems that make organization easy, and relying on professional services such as those from Minutes Solutions, communities can protect their operations, avoid unnecessary risks, and build trust with residents.

At Minutes Solutions, we specialize in minute-taking services that deliver:

– Compliance and Accuracy: Minutes that meet regulatory standards and are ready for legal use.

– Efficiency and Accessibility: Organized records that simplify responses to residents and auditors.

– Accountability and Transparency: Clear, action-focused minutes that build resident trust.

Protect your community and its hard work by prioritizing accurate, reliable records. Contact Minutes Solutions today to learn how we can support your association with professional and objective minute-taking services.

accurate meeting minutes in local government

The Importance of Accurate Meeting Minutes in Local Government

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The Importance of Accurate Meeting Minutes in Local Government

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Accurate and timely meeting minutes play a vital role in local government, where decisions impact entire communities. These records serve as more than a summary of discussions—they are essential to ensuring transparency, accountability, and effective governance. In this article, we’ll explore the importance of thoroughly documenting government meetings and how this practice helps maintain public trust while supporting the smooth functioning of local government operations.

1. Ensuring Legal Compliance

Meeting minutes serve as the official record of governmental actions and decisions. This documentation is not merely a formality; it is a legal requirement. Many jurisdictions have open meeting laws, often referred to as Sunshine Laws, which mandate transparency in government operations. Accurate and timely minutes ensure that these laws are adhered to, safeguarding the government from legal challenges and ensuring that decisions are recorded and implemented according to the rule of law.

2. Promoting Transparency and Accountability

In a democratic society, transparency is the cornerstone of public trust. Citizens have the right to know how decisions that affect their lives are made. By providing a clear and accessible record of government proceedings, meeting minutes promote transparency, allowing the public to understand the rationale behind decisions. This, in turn, holds government officials accountable, as their actions and decisions are on public record.

3. Providing a Reference for Future Decisions

Governance is an ongoing process where past decisions often influence future actions. Accurate meeting minutes provide a reliable reference for future decision-making. They offer context and continuity, ensuring that officials can review and understand the considerations that led to previous decisions. This continuity is vital for consistent and informed policy-making.

4. Facilitating Dispute Resolution

In any government setting, disputes and challenges are inevitable. Whether it’s a legal challenge to a decision or a disagreement among officials, accurate meeting minutes can serve as critical evidence. They provide a factual record of what was discussed, decided, and approved, helping to resolve disputes efficiently and fairly.

5. Encouraging Public Engagement

Active citizen participation is essential for the health of any democracy. Up-to-date meeting minutes enable citizens to stay informed about local government activities, fostering a more engaged and informed public. When citizens can easily access and review the minutes, they are more likely to participate in governance, attend meetings, and contribute to the decision-making process.

6. Preserving Historical Records

Meeting minutes are a vital part of a local government’s historical record. They document the evolution of policies, the response to community needs, and the changes in governance over time. This historical record is invaluable not only for current decision-makers but also for future generations, providing insights into the development and growth of the community.

7. Enhancing Government Efficiency

Efficiency in government operations is greatly enhanced when meeting minutes are promptly recorded and easily accessible. Clear and accurate minutes ensure that everyone involved in governance has a shared understanding of previous decisions and ongoing discussions. This prevents misunderstandings, reduces the need for repeated discussions, and streamlines the decision-making process.

8. Supporting Cross-Departmental Awareness

Decisions made by one committee or department often impact others in government. Well-documented meeting minutes keep staff informed about developments in areas that affect their work, ensuring they have the context needed to understand how changes might influence their responsibilities. This fosters better coordination, reduces conflicts, and promotes more efficient operations across departments, leading to improved outcomes for the community.

9. Meeting Compliance with Funding and Grant Requirements

Local governments often rely on grants and external funding from other levels of government to support various initiatives. Many of these funding sources require detailed documentation of government actions and decisions. Accurate meeting minutes are crucial in meeting these requirements, ensuring that the government can secure and maintain the necessary funding.

10. Protecting Against Liability

Finally, accurate and well-maintained meeting minutes can protect local governments and their officials from liability. By clearly documenting the decision-making process, meeting minutes provide evidence that actions were taken in accordance with the law and based on due diligence. This can be crucial in defending against legal claims or allegations of misconduct.

Conclusion

In conclusion, prompt, accurate, and up-to-date meeting minutes are essential for the effective and transparent functioning of local governments. They ensure legal compliance, promote transparency, support decision-making, and protect against liability. For town and city clerks, as well as their support staff, maintaining high standards in minute-taking is not just a procedural task—it is a vital responsibility that underpins the trust and effectiveness of local governance. By prioritizing meticulous documentation, local governments can better serve their communities and uphold the principles of good governance.

WEBINAR: Navigating the Maze – Best Practices for Board Meetings

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WEBINAR: Navigating the Maze – Best Practices for Board Meetings

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Maximise the effectiveness of your board meetings with insights from CAI Canada’s Navigating the Maze: Best Practices for Board Meetings webinar. Hosted by Matt McEwan of Minutes Solutions, this session brings together industry experts, including property manager Babak Ardalan of Papak Management, condo lawyer Bradley Chaplick of LDDC, and Ben Zelikovitz of GetQuorum. They share strategies on integrating technology, streamlining processes, and improving governance to enhance your meetings. They also address important questions from the audience covering a range of topics, including how to deal with unprepared board members, who is responsible for the accuracy of meeting minutes, and many more.

Learn how to adapt to the rise of virtual and hybrid meetings, craft purposeful agendas, and ensure decisions are documented correctly. This webinar is essential for property managers and board members seeking to stay current on the latest legal updates and best practices, helping them run more productive, strategic, and governance-focused board meetings.

For actionable advice on refining operations and communication for better community governance, access the full webinar below.

Watch Here
outsourcing Corporate Meeting Minutes

Outsourcing Corporate Meeting Minutes: The Hidden Edge for High-Performance Teams

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Outsourcing Corporate Meeting Minutes: The Hidden Edge for High-Performance Teams

Posted on by Wendu Ejim

In the relentless rhythm of today’s corporate world, meetings are the pulse. They’re where bold strategies emerge, decisive actions are charted, and accountability takes root. Yet, when it comes to capturing the essence of these critical moments, too many organizations find themselves stuck—entrusting minute-taking to staff who are unequipped for the task, or worse, letting this cornerstone of good governance falter.

The result? A growing tension between accuracy, objectivity, and the realities of an overburdened workforce. Professional minute-taking services, like those offered by Minutes Solutions, provide a way forward—a streamlined, effective solution that transforms the way businesses handle meeting documentation. Let’s dive in.

Why Internal Minute-Taking Falls Short

Assigning minute-taking to internal staff often feels like a quick fix, but it’s a solution that rarely holds up under scrutiny. Why?

First, it derails your team’s focus. Employees hired for their strategic acumen or creative spark are more valuable for their input during these meetings than when they are being burdened by the mundane but demanding task of minute-taking. This mismatch slows productivity and creates friction in workflows, with time better spent on value-driving activities now diverted to documentation.

And let’s not forget objectivity gaps and accuracy. Even the most diligent in-house minute taker can fall prey to bias or miss critical nuances in fast-paced discussions. Over-detailed minutes can inadvertently create legal exposure, while insufficient detail may lead to miscommunication and poor accountability. This leaves management spending valuable time amending and reviewing incomplete or error-prone records.

The Case for Outsourcing Minute-Taking

Imagine this: Your team holds every meeting fully engaged, free to focus on bold ideas and critical decisions, and leaves confident that every key point has been captured—accurately, impartially, and with a laser focus on what matters most.

That’s the power of outsourcing your minute-taking to professionals.

Here’s how this strategic shift pays off:

  • Reclaim Staff Productivity
    Outsourcing minute-taking allows employees to focus on their primary roles rather than getting bogged down in administrative tasks. This improves overall productivity and serves as an attractive workplace perk, helping to attract and retain talent.
  • Expertise in Action
    Professional minute takers are trained to document discussions clearly and efficiently, ensuring no key points are missed. Their impartial position on the topics discussed allows management to confidently make strategic decisions based on accurate, unbiased documentation.
  • Improved Communication and Accountability
    Well-crafted minutes provide a reliable communication tool, ensuring that team members who weren’t in the meeting remain informed and action items are clearly tracked.
  • Cost Savings
    By outsourcing, companies eliminate the need to allocate internal resources to minute-taking or hire additional staff. Poor documentation of meetings can also be responsible for internal misunderstandings and project timeline mistakes, both of which are costly and often result in client service disruptions.

These advantages are particularly impactful for large and midsize organizations where meeting documentation can be extensive.

Why Choose Minutes Solutions?

Despite its benefits, entrusting an external provider with your meeting documentation isn’t without hesitation. Will they understand the nuances of your discussions? Can sensitive information remain secure? Will the process be seamless and reliable?

These are valid concerns, but they’re also solvable. Trusted providers like Minutes Solutions specialize in overcoming these challenges:

  • Expertise Across Industries: Our team is skilled at capturing the nuances of discussions in any sector. Having the same minute taker for recurring meetings accelerates familiarity with your organization’s needs.
  • Uncompromising Confidentiality: With robust security measures and signed NDAs for all team members, your sensitive information is safeguarded at every step.
  • Seamless Reliability: Our industry-leading Customer Success team provides end-to-end meeting support you can count on, from scheduling to final amendments.

By partnering with Minutes Solutions, your meeting minutes will be handled with precision and professionalism, allowing your team to focus on strategic goals.

Practical Takeaways

Outsourcing corporate meeting minutes to a professional service offers far-reaching benefits: enhanced productivity, precise documentation, and improved employee satisfaction. While initial concerns about confidentiality, subject matter comprehension, or reliability are natural, they can be mitigated by choosing a trusted provider like Minutes Solutions.

In doing so, organizations can optimize their operations, streamline their meetings, and concentrate on driving business success—secure in the knowledge that their documentation needs are in expert hands.

How to Properly Amend Meeting Minutes

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How to Properly Amend Meeting Minutes

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Amending meeting minutes is an important yet often misunderstood aspect of board governance. Ensuring that the historical record accurately reflects the decisions and discussions of a board is crucial, but so is maintaining clarity in each set of minutes. When it comes to documenting amendments, a balanced approach is necessary—one that prioritizes both accuracy and brevity.

One common question that arises is whether amendments to previous minutes must be detailed in the minutes of the meeting where those amendments are discussed and approved. The straightforward answer is no; there is no need to clutter the current minutes with a detailed account of the corrections made to past minutes.

Best Practices for Documenting Amendments

When a board approves amendments to a previous set of minutes, the current minutes should simply note that the board approved the minutes “as amended.” This method keeps the record straightforward and avoids unnecessary repetition. The actual content of the amendments should only be detailed in the original set of minutes being corrected, not in the minutes of the current meeting.

This approach is not only efficient but also aligns with recommendations from professional registered parliamentarians, such as those credentialed by the National Association of Parliamentarians. These experts suggest that minutes should focus on recording actions and outcomes rather than the discussions or corrections themselves.

Why Streamlining is Important

By avoiding detailed descriptions of amendments in the current meeting’s minutes, organizations can maintain a clear and concise record. This is particularly important for boards that meet frequently or have extensive discussions, as it ensures that the minutes remain a useful and accessible reference for future meetings.

In addition, this practice supports the integrity of the meeting minutes as a historical record. The primary purpose of minutes is to document decisions and actions taken, not to serve as a transcript of every word or correction made. By limiting the detail included in the record, boards can avoid confusion and maintain a focus on the significant outcomes of each meeting.

Implementing This in Your Organization

To adopt this best practice, it is essential to communicate the procedure clearly to all members involved in the minute-taking and approval process. Ensure that everyone understands that the phrase “as amended” will be used in the current minutes to indicate that corrections were approved without detailing the specific changes.

Furthermore, consider updating your organization’s minute-taking policies to reflect this approach. By formally adopting this streamlined process, your board can consistently produce minutes that are both accurate and concise.

How Often Should Community Association Boards Meet?

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How Often Should Community Association Boards Meet?

Posted on by Wendu Ejim

Community association boards serve the community by maintaining the quality of life in condominiums, homeowners associations, and cooperatives. They are responsible for the governance and management of the community, ensuring that residents’ needs are met and community standards are upheld. To achieve this, a board must meet regularly to conduct business and make decisions essential for fostering a successful and thriving community. But how often should community association boards meet to fulfill their role? Here are some factors to consider.

Local Laws and Bylaws:

Local laws rarely specify how often board meetings must occur, but it is worth checking the regulations that govern your community association. Some jurisdictions have sunshine laws requiring certain meetings to be open to community members. Additionally, your board’s governing documents, particularly the bylaws, usually outline the minimum number of required meetings. Adhering to these guidelines is essential, as failing to do so undermines the board’s responsibility to maintain proper governance practices. However, boards may need to meet more often based on the specific needs and circumstances of their community. 

Age and Size of the Community

The age and size of a community can greatly influence how often board meetings are needed. Newer communities may require more frequent meetings to address initial setup issues, such as establishing governance documents, creating budgets, and addressing new residents’ concerns. In contrast, older communities with established systems may not need to meet as often. Larger communities, with more residents and potentially more issues to manage, might benefit from more frequent board meetings, such as monthly or bi-monthly meetings to ensure all issues are addressed promptly. Smaller communities might find quarterly meetings sufficient to manage their affairs effectively.

Recent Events and Crisis Management

Recent events can significantly impact the need for more consistent board meetings. For instance, a community recovering from a natural disaster, like a hurricane, may require regular meetings to coordinate recovery efforts, manage insurance claims, and communicate with residents. Once the crisis has passed, the meeting schedule can return to normal. 

Similarly, when a new board replaces one found to be corrupt or neglectful, more regular meetings are likely necessary to resolve existing issues swiftly, communicate progress to residents, and rebuild community trust. This proactive approach is essential for stabilizing the community and laying the groundwork for long-term improvements.

Level of Community Engagement

In communities where board meetings are open to the public, regular meetings can enhance transparency and trust by providing a platform for residents to voice concerns, ask questions, and stay informed. However, while residents appreciate this opportunity, many do not consistently attend meetings. Therefore, to increase turnout and engagement, boards should maintain a fixed meeting schedule, include agenda items that interest residents, and ensure they follow through on approved decisions. 

Benefits of More Regular Meetings

Regular meetings offer several key benefits, including timely decision-making, which prevents issues from escalating or being neglected, especially for maintenance requests, financial planning, and community disputes. They enhance communication among board members and between the board and the community, leading to better understanding and cooperation. Regular meetings also hold board members accountable for their tasks and responsibilities, building trust within the community and keeping members focused. Finally, more regular meetings allow the board to address issues proactively, saving time and resources in the long run. 

Balancing Frequency with Efficiency

While it’s important to meet frequently enough to address community needs, boards must also avoid meeting so often that it becomes inefficient. Meetings require time and resources, and overly frequent meetings can lead to burnout among both community managers and board members, reducing productivity. Finding the right balance is essential. Boards should establish a meeting schedule that allows for thorough discussion and decision-making without overwhelming the board members, management team, or the community. 

Ultimately, the frequency of meetings should balance the community’s needs and activity level, ensuring effective governance and timely decision-making without risking burnout.

How to Ratify Decisions Made Outside of Board Meetings

Posted on by Wendu Ejim

How to Ratify Decisions Made Outside of Board Meetings

Posted on by Wendu Ejim

How to Ratify Decisions Made Outside of Board Meetings

Did you know that decisions your board makes outside formal meetings are not binding until they are ratified at the next properly constituted meeting?

Many jurisdictions mandate that boards cannot conduct business outside formal meetings and define meetings as forums during which members must be able to communicate live and in real time. Therefore, unless local legislation allows it, decisions made between official meetings – even in writing (e.g., by email) – must be confirmed (ratified) at the next board meeting to ensure their validity.  An informal decision that is not ratified at a formal meeting could pose significant legal risk to your organization: A court or governing body may deem it void or unenforceable, which could lead to costly legal battles, reputational damage, and even the invalidation of important board decisions.

Best Practices for Ratification

To ensure good governance and legally valid decisions:: 

  • Reserve informal decision-making outside meetings to uncontroversial items only.
  • Ratify unofficial decisions at the next duly constituted board meeting. Adequate notice of the meeting must be given as defined by local legislation or your organization’s bylaws, and quorum must be met.
  • Designate on the agenda of the official board meeting time to discuss the informal decisions that were made outside the meeting. 
  • Provide a meeting package of background materials about unofficial decisions that the meeting is scheduled to consider ratifying, including any written comments or informal decision-making (e.g., emails). 
  • Document the ratification in the meeting minutes.

Decisions can be ratified during a meeting by a formal motion or, for smaller boards of up to a dozen members, by casual agreement. Either way, the approval must be explicitly documented in the meeting minutes, which serve as the official record. 

Documenting Ratification by Formal Motion

A board member can make a formal motion at the meeting to ratify the decisions that were taken outside the meeting. If the board passes the motion by a majority vote, document the carried motion in the meeting minutes. 

Consider a scenario where a board made several decisions via email between meetings. At the next meeting,  the board can group and ratify all the decisions together into a single motion, where the motioner and seconder are named in the introductory statement and each approval is listed as a bullet point that contains all the information relevant to the decision:

On a motion made by John Smith, seconded by Jane Doe, it was resolved to ratify the email approvals of the following quotes:

  • JJN Renovations: – $2,599 plus tax to supply and install 10 stainless steel corner guards
  • Pro-Tech Glass Windows and Doors Ltd. – $7,624.58 (tax included) to replace nine glass panels in various units
  • Signature Electric – $2,320 plus tax to repair deficiencies related to thermographic scanning

Motion carried.

Alternatively, each ratified item can have its own topic-specific heading, with the motioner and seconder repeated for each. This format makes it easier to locate specific motions by subject:

JJN Renovations

On a motion made by John Smith, seconded by Jane Doe, it was resolved to ratify the email approval for JJN Renovations to supply and install 10 stainless steel corner guards for $2,599 plus tax. Motion carried.

Pro-Tech Glass Windows and Doors Ltd.

On a motion made by John Smith, seconded by Jane Doe, it was resolved to ratify the email approval for Pro-Tech Glass Windows and Doors Ltd. to replace nine glass panels in various units for $7,624.58 (tax included). Motion carried.

Signature Electric

On a motion made by John Smith, seconded by Jane Doe, it was resolved to ratify the email approval for Signature Electric to repair the deficiencies related to thermographic scanning for $2,320 plus tax. Motion carried.

Documenting Ratification by Casual Agreement

Smaller boards often have a more casual style and confirm decisions without passing a formal motion. This approach to ratification is valid as long as the board reaches consensus during the meeting and explicitly documents its agreement in the meeting minutes. 

For example: “The Board ratified the email approval for JJN Renovations to supply and install 10 stainless steel corner guards for $2,599 plus tax.”

Legal Considerations

The legality of conducting and ratifying decisions via email may vary by jurisdiction. For instance, some local statutes and legislation, such as Ontario’s Condominium Act, require that members must be able to communicate “simultaneously and instantaneously” for a meeting to be duly constituted. This disqualifies email decisions from being valid. Always ensure that your board’s practices comply with relevant legislation, as it takes precedence over an organization’s bylaws.

Properly ratifying board decisions taken outside meetings ensures that all approvals are legally binding and recognized. By following best practices for ratification, boards can maintain good governance and uphold the integrity of their decision-making processes. 

PODCAST: Key Strategies to Improve Your HOA Board Meetings 

Posted on by Wendu Ejim

PODCAST: Key Strategies to Improve Your HOA Board Meetings 

Posted on by Wendu Ejim

Are you a member of your Homeowners Association (HOA) board and find yourself leaving meetings feeling more frustrated than accomplished? If so, you’re not alone. Many board members face similar challenges.

On episode 50 of HOA Insights: Common Sense for Common Areas, Noah Maislin of Minutes Solutions and Robert Nurdlund of Association Reserves discuss best practices for HOA board meetings.

Having a productive meeting starts with preparation. In this episode, Noah Maislin emphasizes the need for board members to be armed with accurate information and well-thought-out ideas to ensure meaningful conversations during the meeting.

Transform your board meetings from dreaded tasks into efficient and even enjoyable sessions. Tune in to this episode to learn from the experts and bring a new level of professionalism and organization to your board activities.

Listen Here

Minutes Solutions Inc.

As a professional third-party minute-taking company, Minutes Solutions provides prompt, accurate, and objective minutes for organizations in a wide variety of industries. As community association experts, Minutes Solutions is trusted to take minutes for the Community Associations Institute (CAI). 

Since 2014, the company has provided minute-taking services for over 50,000 meetings for more than 4,000 communities and organizations across North America. Its cohort of over 150 professionally trained minute takers in Canada and the U.S. undergoes rigorous training in industry best practices that help make board meetings more effective and allow staff and board members to focus on their core responsibilities.