Author: Wendu Ejim

community communicating

Engaging Communication

Posted on by Wendu Ejim

Engaging Communication

Posted on by Wendu Ejim

A Community Association board’s responsibility extends beyond ensuring fiscal responsibility or overseeing routine maintenance. The crux of its role lies in fostering transparent, effective communication with residents. It serves as the cornerstone of a vibrant community.

Communication is the linchpin of community engagement. When residents are informed, they feel included, recognized, and valued, which cultivates a sense of unity and mutual respect. This elevates their sense of belonging and makes them more receptive to board decisions. In contrast, a lack of transparency or ineffective communication fosters mistrust and suspicion. Homeowners might feel alienated or misinformed, leading to discord, misinformation, and often, unnecessary conflicts.

Decode and Disseminate

Financial updates, imminent projects, changes to community policies, and critical protocols must be conveyed with clarity and transparency. Regular monthly or quarterly updates are standard. However, in the event of emergencies or significant changes, immediate communication is vital.

While traditional methods like newsletters or bulletin boards still hold value, digital platforms such as community websites, emails, and social media groups can be more immediate and far-reaching. Recognizing the demographics and preferences of one’s community can help in devising a balanced, multi-faceted approach to communication.

Build Bridges, Not Walls

Engaging residents is a two-way conversation. Boards can harness town hall meetings, suggestion portals, and online polls to gauge the pulse of the community. Dedicated listening sessions, where board members simply listen to homeowners, can also be invaluable.

While it’s inevitable to encounter challenging interactions, it’s essential to address these with a blend of empathy, professionalism, and patience. When an issue escalates, consider mediation as a practical option to ease the tension and provide a resolution.

The hallmark of an effective board isn’t the absence of errors but the sincerity in acknowledging them. Honesty paired with a robust corrective strategy can mend bridges and restore faith.

Be Consistent and Encourage Participation

Fostering trust and engagement extends beyond periodic updates. Demonstrating consistency in actions, being accountable, and upholding the highest standards of integrity are vital. Encouraging active participation through committees or volunteer roles can amplify the sense of shared responsibility and ownership within residents.

Board meeting minutes are often underutilized as a tool for reinforcing trust. Minutes can offer insights into the board’s deliberative processes, challenges faced, and the rationale behind decisions; these minutes can significantly enhance transparency.

Boards that prioritize this will not only lead with efficiency but also with the trust and support of their community.

This article from Minutes Solutions was originally published in the November/December 2023 edition of the Community Association Institute’s Common Ground Magazine.

Navigating Snowbird Season: A Guide for Florida Community Managers

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Navigating Snowbird Season: A Guide for Florida Community Managers

Posted on by Wendu Ejim

Florida’s allure as a winter escape attracts over 800,000 seasonal residents, known as “snowbirds,” each year from November to April. Their presence poses both challenges and opportunities for community managers in various associations across the state. This guide aims to assist community managers in facilitating a smoother transition for both full-time and seasonal residents during snowbird season.

Understanding Snowbirds

Snowbirds, primarily retirees, significantly impact the state’s economy and community life. Mainly arriving from Canada during winter, they spend up to six months in Florida, avoiding harsh winters to maintain healthy habits and enjoy outdoor activities. Meanwhile, with the rise of remote work, some younger professionals are opting for short-term stays, seeking flexible vacation rentals within Condominium Owners Associations (COAs) and Homeowners Associations (HOAs), while retirees often purchase properties in these associations.

The increased resident population during snowbird season can strain community resources and sometimes disrupt permanent residents. Effectively managing a community during this time necessitates a delicate balance of preparation, communication, and addressing the distinct needs of both resident groups.

  1. Encourage Active Participation

Establish trust by keeping owners well-informed about financial matters and encourage their active involvement in virtual board meetings. Their active involvement in board or committee meetings not only gives them a voice in decision-making but also keeps them abreast of community developments.

2. Communication Is Key

Use various channels to keep residents informed about community events, maintenance schedules, financial matters, and any policy or procedural changes. Establish an efficient system to verify and update mailing addresses, ensuring that vital documents are not mistakenly sent to residents’ northern homes during snowbird season.

Update your community website regularly, distribute newsletters, and use social media platforms to stay in touch with snowbirds throughout the year. This can help minimize the challenges snowbirds might face when transitioning back to Florida. Consider creating a dedicated section on your community website or a monthly newsletter specifically tailored to snowbirds, offering information on local events, health services, and any other pertinent details they may find helpful during their stay. Use the time when homeowners are on-site to educate them about year-round community issues, enhancing their readiness to manage interactions with renters and leasing agencies effectively.

3. Seasonal Services

Adapt community services by adjusting hours, providing additional security measures, and organizing special events to accommodate snowbirds. Collaborate with local businesses to offer exclusive discounts or services to snowbird residents, fostering a sense of community and goodwill.

Ensure that maintenance schedules are communicated clearly, and services such as landscaping and pest control are managed efficiently to maintain the community’s appeal throughout the snowbird season.

4. Social Integration

Navigate the delicate balance between year-round residents and snowbirds by embracing the vibrant energy that winter months bring to your community and fostering social integration. Organize ‘snowbird socials,’ engaging mixers, potlucks, or community events that encourage unity. Additionally, create clubs or interest groups catering to the diverse interests of both demographics, breaking down social barriers and building a more cohesive community. This proactive approach not only welcomes snowbirds but also strengthens the sense of community among all residents.

5. Use Technology as a Tool

Leverage technology to streamline communication and community management. Implementing community apps or online platforms can facilitate easy access to information, event updates, and maintenance requests. Encourage residents to use these tools, making it convenient for snowbirds to stay connected with the community even when they’re not physically present.

6. Emergency Preparedness

Ensure emergency preparedness by reviewing and updating evacuation plans, sharing emergency contact information, and conducting drills to ensure that all residents are familiar with safety protocols. Consider designating community ambassadors or volunteers who can assist new arrivals in understanding emergency procedures.

7. Managing Budgets with Snowbirds in Mind

Florida’s charm comes with challenges like corrosive saltwater and storms that increase operational costs for homeowners, condominium owners, and community associations. Community managers should focus on effective financial management and budget wisely. Craft a comprehensive budget considering rising costs for maintenance and amenities during snowbird season. This prevents surprises and ensures financial stability, benefiting both year-round and seasonal residents.

Additionally, given soaring insurance premiums, ensure adequate coverage by regularly reviewing policies, consulting experts, and prioritizing essential coverages to protect the community effectively.

Conclusion

Successfully managing a community during snowbird season requires a proactive and inclusive approach. By understanding the unique needs of seasonal residents, maintaining clear communication, adapting services, fostering social integration, leveraging technology, prioritizing emergency preparedness, and managing finances efficiently, community managers can create a harmonious and thriving environment for both full-time and snowbird residents alike.

How Professional Minute-Taking Can Help

Navigating snowbird season demands precise documentation and timely action. As an industry expert, Minutes Solutions has worked with thousands of condominiums and HOAs across North America since 2014. With a team trained in the nuanced requirements of community associations, our professional minute takers ensure accurate and comprehensive records of every crucial meeting detail. Our commitment to swift delivery ensures that community managers receive minutes promptly, aiding them in efficiently addressing action items identified during meetings.

Trust Minutes Solutions to be your partner in comprehensive and timely documentation to support you in steering your association with precision and efficacy.

Good Governance: The Vital Role of Community Association Boards

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Good Governance: The Vital Role of Community Association Boards

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Introduction

Effective governance is essential for the success and well-being of condominiums and homeowners’ associations. The board of directors, as the governing body of these communities, plays a crucial role in promoting good governance. In this article, we will explore the key responsibilities of the board of directors and how their actions contribute to fostering transparency, accountability, and a thriving community environment.

Upholding the Governing Documents

The board of directors is responsible for upholding and enforcing the governing documents of the community association, such as the bylaws, declarations, and covenants. By ensuring compliance with these documents, the board establishes consistency, fairness, and predictability within the community.

Decision-Making and Policy Development

A fundamental role of the board is making decisions and developing policies that guide the community. The board promotes good governance by engaging in thoughtful deliberation, considering the interests of all residents, and adhering to legal requirements. Clear documentation of discussions and decisions through accurate minutes is essential for transparency and accountability.

Financial Stewardship

Managing the community’s financial affairs is a critical responsibility of the board. This includes creating and managing budgets, collecting assessments, and overseeing financial reporting. The board promotes trust and good governance by exercising fiscal responsibility, conducting regular audits or reviews, and ensuring transparency in financial matters.

Enforcing Rules and Regulations

The board of directors is tasked with enforcing the rules and regulations of the community. This includes addressing violations, resolving disputes, and maintaining a harmonious living environment. Consistent enforcement, done fairly and transparently, fosters a sense of equity among residents and contributes to good governance.

Communication and Transparency

Open and effective communication is vital for good governance. The board should regularly communicate with residents, providing updates, sharing important information, and seeking input. Transparent communication channels, such as newsletters, community websites, and town hall meetings, help build trust and engage residents in community matters. The minutes of board meetings play an integral role in serving as a record of communication and decisions made, ensuring transparency and accountability.

Community Engagement

Encouraging homeowner engagement and participation is key to a vibrant and cohesive community. The board should actively seek input, involve residents in decision-making processes, and create opportunities for involvement through committees or volunteer activities. Engaged homeowners contribute to the community’s success and enhance good governance.

Engaging Professional Expertise

At times, the board may need to seek professional expertise to address complex legal, financial, or maintenance issues. Engaging qualified professionals can provide valuable guidance and ensure compliance with applicable laws and regulations. Documenting these engagements in the minutes reinforces the board’s commitment to informed decision-making and responsible governance.

Conclusion

The board of directors plays a pivotal role in promoting good governance within community associations. By upholding governing documents, making informed decisions, managing finances responsibly, enforcing rules fairly, fostering open communication, encouraging homeowner engagement, and seeking professional expertise when needed, the board establishes a foundation of transparency, accountability, and community well-being. Accurate and comprehensive minutes provide a historical record of board actions, enhancing transparency and ensuring that the community’s interests are upheld. Through these efforts, the board contributes to a thriving community where residents can enjoy a harmonious and fulfilling living experience.

Bolstering Your Board: Tips for Supporting Nonprofit Boards

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Bolstering Your Board: Tips for Supporting Nonprofit Boards

Posted on by Wendu Ejim

In the realm of nonprofit leadership, addressing the intricacies of board dynamics is essential. Nonprofit boards encounter a spectrum of challenges, from recruitment hurdles to strategic misalignments between boards and staff, and other pitfalls that can impede organizational growth. 

Navigating these challenges requires a strategic approach to achieve effective board governance.

In this power-packed webinar, Matt McEwan of Minutes Solutions, Jill Krumholz of RealHR Solutions, and Barbara O’Reilly of Windmill Hill unravel the complexities of nonprofit board management. They share valuable insights on building strong relationships, strategic planning, fostering collaboration and a culture of open communication, as well as leveraging technology for effective board support.

This webinar is not just a discussion; it’s a roadmap for nonprofits to overcome hurdles, enhance board effectiveness, and, ultimately, drive impactful change. Whether you’re a seasoned nonprofit professional or just starting, the insights shared by the panelists offer actionable strategies to elevate your organization. 

To access the full webinar, simply follow the link provided.

Watch Here

Minutes Solutions Inc.

Minutes Solutions is your trusted ally, dedicated to enhancing the efficiency and accountability of nonprofit organizations. As a professional third-party minute taking company, Minutes Solutions provides prompt, accurate, and objective minutes for nonprofit boards across various fields. Since 2014, the company has provided minute taking services for over 45,000 meetings for more than 3,000 organizations across North America. Its cohort of over 125 professionally trained minute takers in Canada and the U.S. undergoes rigorous training in industry best practices. This commitment ensures that nonprofit boards can streamline their administrative processes, allowing them to focus on their core mission.

WEBINAR: Improve Governance with New Technology and Processes

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WEBINAR: Improve Governance with New Technology and Processes

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Traditional governance practices often come with challenges, especially when adapting to remote and hybrid environments. Outdated methods, such as printing and mailing bulky board materials and managing all minute-taking in-house, can cause security concerns and severely limit the efficiency of staff and board members.

The solution? Innovative governance processes and technologies!

In this engaging webinar, Matt McEwan of Minutes Solutions, Kevin James Karas of Yoga Alliance, Alicia Meiklejohn of AOAC INTERNATIONAL, and Jordan Castel of OnBoard explore the dynamics of modernizing governance.

By embracing modern governance solutions, you can streamline your processes, improve communication, and enhance the overall efficiency of your association’s board. Learn from industry experts and gain valuable insights to transform the way you manage governance and compliance.

To watch the full webinar, simply click the link below and take the first step towards a more empowered board and a brighter future for your association’s governance.

Watch Here

Minutes Solutions Inc.

Minutes Solutions takes the minutes for ASAE and CSAE boards and committees. As a professional third-party minute taking company, Minutes Solutions provides prompt, accurate, and objective minutes for associations in every field. Since 2014, the company has provided minute taking services for over 45,000 meetings for more than 3,000 organizations across North America. Its cohort of over 125 professionally trained minute takers in Canada and the U.S. undergoes rigorous training in industry best practices that help make association meetings more effective and allow staff to focus on their core mission.

national preparedness month graphic

Strengthening Community Resilience Through Effective Governance

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Strengthening Community Resilience Through Effective Governance

Posted on by Wendu Ejim

September ushers in National Preparedness Month, making it a perfect time for community associations to reinforce their governance structures in anticipation of inevitable challenges. This blog post explores the significance of preparedness from a governance perspective, highlights the critical role of record keeping, and offers insights on effectively using National Preparedness Month as an impetus for action.

The Imperative of Preparedness for Community Resilience

Preparedness isn’t merely a luxury; it’s a fundamental necessity. Whether grappling with natural disasters, public health emergencies, financial turbulence, or legal complexities, community associations must adopt a proactive approach to governance. Associations play a pivotal role in managing disasters and emergencies within their communities, and preparedness is the linchpin for smoother decision-making, response, and recovery during adversity.

How Minutes Can Help Your Organization

Accurate and detailed minutes are the foundation of good governance. They provide a historical record of meetings, decisions, and actions taken. During crises, minutes become invaluable for tracking resource allocation, understanding past decisions, and maintaining transparency. Well-maintained minutes act as a compass to navigate uncertainty.

National Preparedness Month and Your Community

National Preparedness Month serves as an annual reminder to evaluate and strengthen your association’s readiness. It provides an opportunity to scrutinize emergency plans, identify vulnerabilities, and refine procedures. Community associations can leverage this month to engage their members in preparedness activities and educate them about their roles in emergencies.

Crafting a Robust Emergency Plan and Its Components

During an emergency, community associations are responsible for disseminating crucial information to residents, coordinating emergency services, and facilitating community recovery efforts, among other responsibilities. An emergency plan outlines the organization’s response to various crises. It encompasses the following:

  • Clear communication protocols
  • Well-thought-out evacuation plans
  • Strategic resource allocation strategies
  • Contact information for key stakeholders
  • Defined roles and responsibilities for board members, community managers, and residents
  • Procedures for assessing and addressing property damage

When creating the plan, consider the specific risks your community faces, whether it’s hurricanes, wildfires, or flooding. Customize your emergency plan to address these unique risks and ensure that it undergoes regular reviews and updates to remain effective.

The Value of Professional Minute Taking

Professional minute-taking services, such as Minutes Solutions, are invaluable allies on the path to preparedness. They guarantee meticulous documentation of all critical governance discussions and decisions, reducing the risk of misunderstandings or disputes during crises. At Minutes Solutions, we understand the unique challenges facing condominiums and homeowner associations (HOAs). Partnering with our team of expert minute takers allows you to focus on strategic planning and effective response, empowering you to lead your community with unwavering confidence and resilience.

Together, let’s build more robust, resilient communities.

The Evolving Role of Governance in Asset Management

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The Evolving Role of Governance in Asset Management

Posted on by Wendu Ejim

The asset management industry, with its multifaceted operational dynamics and the sheer volume of financial transactions, has long been under the microscope of various stakeholders. And at the center of it all lies governance. It’s a term that has grown and evolved, reflecting shifts in industry standards, regulatory changes, and global economic paradigms. Let’s delve into how the role of governance in asset management has changed over the years, the catalysts driving these shifts, and the direction it’s taking as we chart a course into the future.

1. Governance Then and Now

Traditionally, governance in asset management was largely perceived as a mechanism for oversight and control. The primary objective was to prevent impropriety and ensure legal compliance. Today, while these elements remain crucial, governance has broadened to encompass facets such as ethical investment decisions, stakeholder engagement, transparency, and the integration of environmental, social, and governance (ESG) factors.

2. Drivers of Change

Several factors have reshaped governance in the asset management industry:

  • Regulatory Evolution: Post-financial crisis regulations, such as the Dodd-Frank Act in the U.S. and MiFID II in Europe, have ramped up requirements, emphasizing transparency, client protection, and risk management.
  • Stakeholder Expectations: The modern investor is more informed and demands greater transparency and accountability. Institutional investors, in particular, have emphasized the need for robust governance structures. Many firms now rely on professional minute-taking services to help manage their significant minute-taking needs and provide the transparency and communication their stakeholders have come to expect.
  • The Rise of ESG: The global momentum towards responsible investing has made ESG factors central to governance. Asset managers are increasingly held accountable not just for financial returns but also for their broader impact on society and the environment.
  • Technological Advancements: Digital transformation has brought about tools that enable more stringent oversight, better risk assessment, and proactive fraud detection.

3. The Future Landscape of Governance

The trajectory of governance in asset management suggests a few key trends for the future:

  • Greater Integration of ESG: With increased global emphasis on sustainability, ESG considerations will become even more integrated into investment decisions and portfolio management.
  • Enhanced Stakeholder Engagement: Asset managers will likely adopt more proactive approaches to engage with stakeholders, using platforms and channels that facilitate two-way communication.
  • Tech-Driven Governance: As technology continues to advance, AI and machine learning will play a more significant role in predictive risk analysis, fraud detection, and even in guiding ethical investment decisions.
  • Global Harmonization: As asset managers operate in an increasingly globalized world, there will be a move towards harmonizing governance standards across borders to facilitate smoother cross-border transactions and collaborations.

Conclusion

Governance in the asset management industry is not a static entity; it’s dynamic, reflecting the complex interplay of global events, stakeholder expectations, and technological advancements. For industry professionals, understanding these shifts is not just about compliance; it’s about steering their organizations toward a future that’s resilient, ethical, and positioned for long-term success.

As the realm of asset management continues to grow in complexity, robust governance becomes not just a back-office function but a strategic imperative, shaping decisions and defining the very ethos of the institution.

How Professional Minute-Taking Can Help

As governance in the asset management industry evolves, there’s an amplified need for precise, reliable, and seasoned minute-taking services. As the global leader in professional minute-taking, Minutes Solutions offers unmatched support for firms navigating this dynamic landscape. Our expansive team of meticulously trained minute-takers and editors equips us to manage the high volume of meetings that asset managers and financial service firms often conduct. Given our industry-specific experience, our team excels in documenting technical subject matter with clarity and precision. As governance protocols continually shift, partnering with Minutes Solutions ensures unwavering integrity and accuracy in your records.